tiltfactor » Customer Care

Customer Care

Below are the answers to our most commonly asked questions.

1. I have a question regarding my order
For all Tiltfactor shop inquiries, please email us at tiltshop@tiltfactor.org.

2. I’m an international shopper. Can you ship to me?
Email us at tiltshop@tiltfactor.org with order and address details.

3. What payment methods do you accept?
We take paypal, visa, and mastercard. We take checks, but please note that we will not ship the order until the check is cleared. We do not accept purchase orders (POs).

4. What is your return/exchange policy?
All sales are final.

5. Can I link to Tiltfactor?
Linking to or spreading the word about Tiltfactor is greatly appreciated!

6. What is your privacy policy?
We will NEVER sell your information to anyone! That includes your address, email, and phone. We only use those to contact you.

7. I’m a store and would like to sell Tiltfactor stuff.
Please email us at tiltshop@tiltfactor.org for wholesale information.

  • Tiltfactor invents new ways of thinking about important social issues through engaging games and play. Founded and directed by leading innovator Dr. Mary Flanagan, Tiltfactor is the award-winning design studio and research laboratory that takes on problem areas of national need and creates solutions through playful design.